Common Issues
This page lists common issues you might encounter while using Paxalia, along with solutions.
Sync issues
My data isn't syncing
Solution: Check your internet connection. If you're online, try manually syncing:
- Go to Settings.
- Tap Sync Settings.
- Tap Sync Now.
If sync still fails, try logging out and logging back in.
I see a "Sync failed" error
Solution: This usually indicates a network issue. Try:
- Checking your internet connection.
- Restarting the app.
- Waiting a few minutes and trying again.
If the problem persists, contact support.
Alarm issues
My alarm didn't go off
Solution: Check that:
- The alarm is enabled (the toggle is green).
- The correct days of the week are selected.
- Your device is not in silent mode.
- Notification permissions are enabled.
If the alarm still doesn't fire, try restarting the app.
Alarm keeps firing after I dismissed it
Solution: This can happen if you restart the app after dismissing an alarm. The Alarm Manager checks every 10 seconds and may refire. To prevent this, disable the alarm temporarily or delete it.
Login issues
I can't log in
Solution: Try the following:
- Check your internet connection.
- Make sure you're using the correct username/email and password.
- If you have 2FA enabled, make sure you're entering the correct code.
- Try resetting your password.
I forgot my password
Solution: Tap Forgot Password on the login screen and follow the instructions. You'll receive a password reset link via email.
Performance issues
The app is slow or laggy
Solution: Try the following:
- Close other apps running in the background.
- Restart the app.
- Restart your device.
- Make sure you have the latest version of Paxalia.
The dashboard is flickering
Solution: This was fixed in v2.5.0. Make sure you're on the latest version. If the issue persists, try clearing the app's cache.
Workspace issues
I can't delete a workspace
Solution: Make sure you have Owner permissions. Only the workspace owner can delete a workspace.
I can't add members to my workspace
Solution: Check your member limit. Free users can have up to 3 members per workspace. Pro users can have up to 1000.
If you're under the limit but still can't add members, try refreshing the member list.
Next steps
If your issue isn't listed here, read the Contact Support guide to get help.