Contact Support
If you need help with Paxalia, have a bug report, or want to suggest a feature, here's how to contact support.
When to contact support
You should contact support if:
- You're experiencing a bug or crash.
- You can't find an answer in the documentation.
- You have a feature request.
- You're having trouble with your account or subscription.
- You have a security concern.
Before contacting support, please check the Common Issues page — your question may already be answered there.
How to contact support
You can contact Paxalia support through the following channels:
Send an email to [email protected]. Please include:
- A clear description of the issue.
- Steps to reproduce the issue (if applicable).
- Your device and operating system.
- Your Paxalia username.
We aim to respond within 24‑48 hours.
Priority support (Pro users)
Pro users get priority support. If you're a Pro user, mention this in your email and we'll respond faster.
Bug reports
If you've found a bug, please include:
- Description — what happened.
- Steps to reproduce — how to make the bug happen.
- Expected behaviour — what should have happened.
- Actual behaviour — what actually happened.
- Screenshots — if applicable.
Bug reports help us fix issues faster. Thank you for taking the time to report them.
Feature requests
Feature requests are always welcome. If you have an idea for improving Paxalia:
- Describe the feature clearly.
- Explain why it would be useful.
- Submit your idea via email or the Submit Idea section in the app.
We review all feature requests and consider them for future updates.
Response times
We aim to respond to all support requests as quickly as possible:
- Priority support (Pro) — within 12‑24 hours.
- Free users — within 24‑48 hours.
Please be patient — we are a single developer building and supporting Paxalia.
Next steps
Before contacting support, check the Common Issues page for quick solutions to common problems.